writing bahasa inggris bisnis - softskill

writing bahasa inggris bisnis - softskill
Putri Ayu Puspa Rengganis
3EB11 / 20208970

I. Order Letter

JAYA LAKSANA Co.
Semanggi building 4th floor
Semanggi street kav 15B no 11110
Jakarta Pusat
Telp. 021- 80709066

Jakarta, 4th August 2010

Mr. Djuanda
ATK Merchandised Co
Kalimalang street no 1235
Bekasi Jawa Barat

Dear Mr. Djuanda

This is an order for the following merchandise:
• 10.500 packs Nyata Pen Blue cd. 098990 @ Rp. 10.000
• 10.500 packs Nyata Pen Black cd. 098980 @ Rp. 10.000
• 15.000 packs Kereng Pencil cd. 098880 @ Rp. 8.000
• 5.000 packs Corecction Pen cd. 098770 @ Rp. 30.000
• 5.000 packs Eraser cd. 098760 @ Rp. 20.000
• 5.000 packs Panjang Ruler 30cm cd. 098665 @ Rp. 25.000
• 5.000 packs Sedang Ruler 20cm cd. 098660 @ Rp. 20.000

We will greatly appreciate it if you will ship all the orders as soon as possible via TIKI. Payment terms shall be standard just like the previous purchase orders.
Please inform us immediately if you have any questions regarding this transaction.
Thank you for your prompt and expeditious handling of this order.

Sincerely,



Putri Ayu Puspa Rengganis
Purchasing Manager












II. Complaint Letter

JAYA LAKSANA Co.
Semanggi building 4th floor
Semanggi street kav 15B no 11110
Jakarta Pusat
Telp. 021- 80709066

Jakarta, 4th August 2010

Mr. Djuanda
ATK Merchandised Co
Kalimalang street no 1235
Bekasi Jawa Barat

Dear Mr. Djuanda

We hereby inform you that we have received the goods we ordered in a timely manner. However, after we checked, there were several items that are not in accordance with our orders and some others were damaged. This causes delays in delivery of goods to our customers so that they feel disappointed with the delay and switch to another company. This is certainly unacceptable and could damage our reputation.

Therefore, we hope that you are willing to re-examine the item and immediately replaced the damaged goods. We do not want this incident to happen again to avoid disappointment to all parties in future.

We look forward to hearing from you as soon as possible.



Sincerely,



Putri Ayu Puspa Rengganis
Purchasing Manager